Sprinter of Tucson Reviews

great service with Rich

Steve is an excellent service advisor! He knows what warranties apply to my car and what each type of service entails. I made an appointment for an A-5 service, but I was also having a problem with the garage door buttons on my rear view mirror. Steve knew instantly that that part was under warranty, and he estimated a delivery time when I can get it installed. Steve is always pleasant and accommodating. The A-5 service was completed in a more than timely way. It's always pleasant to be at the dealership.

I was scheduled for a B service, but when I got to the Dearlership they had scheduled me for an A service. The time element went from one and one half hour to 4 hours. I was was surprised and yet I understood. I also had scheduled with the B service a notation to the service department that my engine light was on and that needed checking. So consequently, I was at the Dealership from 11:00 am until 5:00 pm. It was a very long day, and I had to drive 1 hour from my home in Green Valley, Arizona to Tucson, Arizona. The gentleman who helped me was David Layton. Mr. Layton was very kind and helped me get through this long day without any problems. I truly appreciate that Mr. Layton made the day not a total loss. Thank you Mr. Layton.

Excellent.

I thought Steve Schumann was outstanding as well as Rich. Jill pattison was rude and unprofessional.

Steve Shumaker did an excellent job. Got me in and out as promised. Made sure I was taken care ASAP due to my lengthy drive to dealership. Natasha Rogerson deserves 5 stars also. Natasha has gone way above and beyond making sure I better understand the C-300 I bought due to my total disappointment in the car. Thx Nataska

The service experience is usually smooth and efficient. This time the service clerk, a young woman, was not as helpful and friendly as in the past. Moreover, the new policy of charging for the loaner is petty and short-sighted. A very capable and experienced non-dealer repair shop quoted more than $450 less for just one of the repairs. This higher billing more than offsets the cost of the loaners. Generally satisfied with the experience but less than before.

Service was great I dropped off my vehicle a day earlier than scheduled and by the end of the day I received a call from my advisor that he had a couple of cancellations and he was able to have someone work on it. I would definitely recommend this dealership.

Rich always takes good care of me and provides great service. He is great to work with.

I needed a piece of chrome replaced on the front bumper along with a couple of wheel well rivets. Mark in the service department had the work scheduled and completed in a very professional manner. I could not have had better service. Thank you.