This was our 5th Mercedes that we have purchased from Chapman and the 3rd from Natasha. We at first considered a CPO GLC and as always Natasha was over the top in helping us. In knowing what we wanted Natasha showed us several new GLC's and went over all the details. Natasha made it was an easy decision and we drove off in a beautiful new GLC. Natasha is an outstanding sales person than bent over backwards to help us and again made the entire process an extremely pleasant process.
– James Sprecher
WE'D NOTICED THAT THE LEFT REAR AIR SUSPENSION SYSTEM MAY HAVE HAD A PROBLEM AS THAT SIDE WAS LOWER THAN RIGHT. SURE ENOUGH IT NEEDED TO BE REPLACED ALONG WITH RIGHT AND THE RESULT WAS A SMOOTHER RIDE AND PROFILE THAN BEFORE THE REPAIRS.
– RONALD H. SEVIER
New drop off and wait filled with new experience. No longer luxury treatment. The promised wait time is likely to be extended if anything is discovered like recall items. Must work well for management to stack up pressure on service personal to get people in and out plus have customers wait instead of loaner for short turn around services. New and less luxury life is taking over. Guess we get used to it as long as Mercedes keeps delivering great well manufactured automobiles. I have owned Mercedes from G-500 to 450SL everything in between. Quality went down once. Please do not let it happen again and I will endure the 2 plus hot waif or get a ride to help with your overhead.
– James Gray
Service A and as always Mark was helpful and informative. Service was done quickly and everyone is friendly.
Anything but a "B" service
Our vehicle required a B service according to the message on the dashboard but the service provided to us was anything but a "B" or lower. It was an A+ by any measurement tool.
The car was promised to be completed about 3:30 and I was in the driver's seat leaving the dealership at 3:31 after having paid the bill which was within $4 of the estimated cost of the service. It can't get much better than that.
– Stuart Katz
Norm was most courteous from the minute I walked in the door until 24 hours later when I drove home a new car. I know I will be calling him in the future to explain all the bells and whistles, and also Brandon Gates who did the concierge once over before I left the dealership. Everyone there was definitely friendly and it was a good experience.
– Gloria Zlaket
Had my wife’s SLK in for service in Tucson. Mark Schofield was outstanding ! He explained what services the car needed & the cost. Service was completed as quickly as possible!
– Gary Johnson
Loaner fee not well considered.
Good service as always, and Mark is a pleasure to work with. When he told me, however, that future visits will require a $25 fee for loaners soured the whole experience. Awareness of this fee will seriously impact my future brand selection, as my wife’s Lexus dealership will continue to provide 5 star customer service WITHOUT a rental fee for loaners. Come on Chapman, this is a Mercedes dealership, not Chevy. Very disappointed!
– Michael Hawkins
Provider provided outstanding servers and knew what had to be done
– Aldo Cattera
My Service Advisor did an outstanding job and took care of all my needs. However, whoever cleaned my car forgot to swipe of the driver's floor mat and if he/she did it, it would have been a prefect job!
– Rene Vasquez