Sprinter of Tucson Reviews
Sprinter of Tucson Average Rating:
4.9 out of 5 stars (140 reviews)
Challenging Service Environment
Checking in for my service appointment went very smoothly and I was on my way with a loaner very promptly. My service adviser made contact late in the afternoon with, "your car is okay but we haven't started the work yet". He went on to detail the fire in the service bay, the sprinkler system damage and the resulting service back-up. Yikes. He said he would call tomorrow morning with a status update, which he did. Still was unsure as to when they would be able to start the couple minor issues with my vehicle, but made the effort to keep me posted. That was appreciated. Got a call the following day, shortly after noon, they had finished the software updates and my vehicle was ready. Under the trying circumstances caused by the fire, I think my service adviser handled the situation in a very calm and professional manner. Other than the extra day my car was tied up the dealership performed very well and probably deserved an excellent rating. They'll definitely get the opportunity to service my vehicle in the future and I think the excellent rating will definitely be earned at that time. My vehicle was excellently detailed when I picked the vehicle up.
– John C Nelson
Once again Mark Schofield and the Service team did an outstanding job on our 2914 SLK! Keep up the great work!
– Gary & Katie Johnson
Evan was going to charge me $484.53 for this service when I was in the 2nd yr of a pd contract. Was outside p/u the loaner when he came out to verify my phone ctc. Was able to use key given to me to get into another MB same color close to mine when I came out of a credit union getting into the wrong car! Loaner close to it.
– Judy Cavallon
Have always had excellent service from Mark Thorough job, delivered as promised.
– Robert Sauvage
Great service experience as always.
– Art Swanson
Steve at Chapman Mercedes is always a delight to work with. He kept us informed on when to expect our vehicle. always pleasant
– Denise Sigon
Satisfied with service again
Rich Van Sickle, Service Advisor, makes the yearly service so easy. Very nice to work with such a professional!
Mark Scofield a excellent job in ensuring my requirements were met.
He's been my service for 5 years and has never failed to do an excellent/outstanding taking care of my requirements. On time an attention to detail is how Mark has taken care of my Vehicle
– Aldo Cattera
Great service. Great service manager (Rich) , for 10 years, now.
I would like to express my appreciation for the fast quality service I received during my recent visit. A special thanks to my Service Advisor Evan Stark who always gives me very professional advice for serving my automobile.
Thank you for a great job,
– Hansgeorg Stanisch