Sprinter of Tucson Reviews

Scheduled work was organized and professional. Well done exceeding our expectations. Our advisor is professional and valued representative of this Mercedes dealership.

Excellent vip service

Brandon Gates is awesome! He was so easy to work with. Made it a very enjoyable experience.

I was handled very professionally. There was a car waiting for me when I left my car for service. Turns out they had to keep my car overnight, my advisor, Mark. called and explained. I appreciate the info being current with me.

Lucky did a great job arranging the service. After the service was completed he explained what problem was found and how it was resolved. Great job

EVERY THING WAS DONE RIGHT AND FAST.

great things about Shawn in the service department. Extremely knowledgable & provides an honest assessment regarding issues, time & pricing. All that is quite refreshing. Don't lose him.

Awesome service. Kayla went above and beyond to ensure a worry free experience. She contacted me the day before my appt to determine if I needed a loaner and rescheduled my appt so that one would be available. That was very much appreciated since, I live an hour away from the dealership. Kayla kept me apprised of the service progress and was very accommodating.

Shawn Aranda is an excellent service advisor. Always honest and to the point about what is needed. I highly recommend him!

He has been a great person to work with. Our complaint has nothing to do with his great service. It has to do with frustration we have incurred with the Radio and GPS in our Mercedes Sprinter. Both stopped working at less than 12,000 miles. The GPS had us floating around in the boon docks in northern Mexico and we have never been there. I would think that Mercedes Sprinter warranty would have stepped in to make the problem solved for the customer. Mercedes reviews online tell a different story. Very poor service by Mercedes as a whole. We are 80 years old this year and I am disabled from the Viet Nam war. I expected better communication and service from Mercedes. Their overall service to us since we purchased the RV have been non-existent. Things that they should have fixed were never done. We made a mistake when we purchased a Mercedes product and now we are paying for it.